Monday, February 18, 2013

Making an Informed Decision: What is wrong with Quickbooks POS?

What is Wrong with Quickbooks POS
In our personal opinion, the problems with Quickbooks POS are
  • Lack of E Commerce Support . In the year 2013, we cannot afford to be using retail software that doesn't integrate with at least one decent, open source, web store platform.
  • Intuit. They really try to constantly extract cash from you. It is never enough. Go on Amazon and read some reviews. Ignore the many fake positive reviews (or having fun trying to spot them. Hint: they've only reviewed one product, or they've also written reviews copy-and-pasted from the web for other products, trying to look authentic.)
  • Credit card processing. This is what pushed us over the edge. The only credit card processor that integrates with QB POS is Intuit Merchant Services (formely Innovative Merchant Solutions). They are owned by Intuit, and we feel they really took advantage of us. We were quoted a great rate, as long as we used the electronic card swipe. In reality, they arbitrarily started calling just about any type of credit card not "qualified swiped". Does your customer's credit card give them rewards? Most do these days. Those aren't "qualified swiped". They still are using these deceptive sales practices today (Feb 2013). They also were happy to charge use $100 PCI Compliance fees, without making any effort to contact us or check our compliance. We've been compliant the whole time and have still paid over $400 in compliance fees.
Why We Decided to Switch to Another POS
The credit card fee gouging made it imperative that we get off Quickbooks POS. We simply couldn't afford to pay 3.5% effective swipe fees. Lighspeed Retail POS seems expensive, but we did the math and found:
  1. The savings in credit card fees would quickly pay for the whole package
  2. Even without processing savings, the price difference was tiny considering we needed to add another register. I believe that adding an additional register requires us to upgrade to the latest QB POS version on all stations. They release a new version every year. This is a cash cow for them (same with Quickbooks Financial).

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